Claims guide

Dental Negligence Glossary

A claim becomes easier to follow once the vocabulary is clear. These definitions explain what a term does in practice, not merely what it stands for.

12 min read
Legal and clinical reference books used in dental negligence cases

Written / reviewed by Osman Zulfiqar, SRA-regulated Solicitor.

At a glance

What separates a poor outcome from a claim

Comparison of a poor dental outcome and evidence supporting a negligence claim
Not enough on its ownWhat supports a claim
A disappointing result or recognised complicationCare that fell below a reasonable professional standard
A mistake that caused no additional injury or expenseA failure that probably caused avoidable harm or financial loss
Concern based only on hindsightIndependent expert evidence supporting breach and causation
Documents

Letter of claim, letter of response and schedule of loss

A letter of claim sets out the alleged facts, breaches, injuries and financial consequences after suitable investigation. The letter of response states whether liability is admitted and explains any denial. The pre-action protocol is the framework encouraging exchange of information and settlement before proceedings. A schedule of loss itemises past and future financial claims; a counter-schedule gives the defendant’s response. A witness statement is signed factual evidence in the maker’s own words. An expert report gives independent opinion within the clinician’s expertise. Disclosure is the process of providing relevant documents, including material that may not help the party holding it.

Funding and costs

CFA, success fee, ATE insurance and costs protection

CFA means conditional fee agreement, commonly called no win, no fee. A success fee is the contractual uplift paid if the claim succeeds, subject to rules and the agreement. After-the-event or ATE insurance is cover purchased after the event giving rise to the claim; it can protect defined expenses and costs risks. Disbursements are payments to others, such as expert and court fees. Base costs are the solicitor’s ordinary charges before a success fee. Qualified one-way costs shifting is the general personal-injury rule limiting when a losing claimant must pay a defendant’s costs, subject to exceptions. Proportionality asks whether the time and expense of litigation are reasonable in relation to the issues and value.

Compensation

General damages, special damages, mitigation and contributory negligence

General damages compensate pain, suffering and loss of amenity. Loss of amenity means interference with ordinary life, such as eating, speaking, sleeping or social confidence. Special damages are measurable financial losses including treatment, earnings, travel and care. Prognosis is the expert view of likely recovery and future needs. Mitigation is the duty to take reasonable steps to limit loss, such as obtaining suitable treatment; it does not require a patient to accept every risky procedure. Contributory negligence is conduct by the claimant that helped cause the damage and can result in a percentage reduction. An interim payment is money paid before final settlement where the legal conditions are met.

Dental language

Common clinical and imaging terms

A bitewing radiograph shows the crowns of upper and lower teeth and supporting bone, often to assess decay and periodontal change. A periapical image shows a whole tooth and surrounding root area. An OPG is a panoramic image of the jaws. CBCT is three-dimensional cone-beam imaging used for selected diagnostic and planning questions; DICOM describes the original digital imaging data. Endodontics concerns the dental pulp and root-canal system. Periodontics concerns gums and supporting tissues. Occlusion means the way teeth meet. Paraesthesia is altered sensation such as tingling; anaesthesia is absent sensation; dysaesthesia is unpleasant abnormal sensation. Prognosis may be good, guarded, poor or hopeless, but the expert should explain the practical meaning and expected timescale.

People and procedure

Claimant, defendant, litigation friend and Part 36 offer

The claimant brings the case; the defendant answers it. A litigation friend conducts proceedings for a child or protected party. Counsel is a barrister instructed for specialist advice, drafting, negotiation or advocacy. Part 36 is a formal settlement-offer procedure with costs consequences designed to encourage sensible resolution; it is not simply another informal offer. Limitation is the deadline for issuing proceedings. Date of knowledge is when the claimant knew or could reasonably have known the essential link between injury and allegedly negligent treatment. An admission accepts a defined point of liability; read its scope carefully. Fundamental dishonesty is a serious finding about dishonesty going to the root of a claim and can lead to dismissal and costs consequences.

FAQs

Frequently asked questions

Liability is legal responsibility. It usually requires proof of both breach of duty and causation, not simply proof that treatment had a poor outcome.

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