Complaints
If something has gone wrong.
We would rather hear about a problem early. Complaining costs nothing, does not affect any claim you are pursuing, and will not change how your matter is handled.
Who to contact first
Complaints about a service provided by Dental-Negligence.com are handled by Prolegis Limited. In the first instance please contact:
- Complaints handler
- Mr Osman Zulfiqar
- Post
- Trust House, 5 New Augustus Street, Bradford, BD1 5LL
- Telephone
- 0800 0126410
Tell us what happened, when, and what you would like us to do about it. Please include any reference number you have been given.
If you are still not satisfied
If we cannot resolve your complaint, you can ask the Legal Ombudsman to consider it. The Legal Ombudsman is independent and its service is free to you.
- Post
- PO Box 6167, Slough, SL1 0EH
- Telephone
- 0300 555 0333
- Website
- www.legalombudsman.org.uk
Time limits apply. Within six months of our final response, and within one year of the act or omission complained about.
Complaints about conduct
The Legal Ombudsman deals with service. If your concern is about the behaviour or professional conduct of a solicitor — for example dishonesty, or discrimination — that is a matter for the Solicitors Regulation Authority, which you can contact directly.